TERMS & CONDITIONS
Effective Date: 16th May, 2026 Last Updated: 16th May, 2026
PREAMBLE
Nest Originals (“Company”) is committed to fostering a legally compliant, transparent, and customer-first environment in all aspects of its digital commerce and stakeholder engagement. These Terms and Conditions (“Terms”) govern access to and use of (“Website”), which offers curated lifestyle products under the Nest Originals brand. All Customers, Users, and Visitors (hereinafter “Users”) are bound by these Terms upon accessing the Website or availing any services.
This Policy is formulated in compliance with the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Consumer Protection (E-Commerce) Rules, 2020; the Information Technology Act, 2000; the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; and the Digital Personal Data Protection Act, 2023. These Terms ensure contractual clarity, define user obligations, and secure the Company’s intellectual property, digital infrastructure, and transaction processes.
The Company adopts a zero-tolerance approach towards policy violations, misuse of platform features, or abusive conduct. These Terms establish a structured, rights-based mechanism to promote user safety, legal compliance, and seamless platform usage across all interactions.
WHEREAS
NOW THEREFORE, Nest Originals hereby adopts these Terms and Conditions to provide a lawful, equitable, and trustworthy digital experience for its Users, and to formally articulate the operational, legal, and commercial terms applicable to all platform usage.
1. DEFINITIONS AND INTERPRETATION
1.1. Definitions
In this Policy (including the recitals above hereto), except where the context otherwise requires, the following words and expressions shall bear the meaning assigned to them below:
1.2. Interpretation
2. PURPOSE
The purpose of these Terms and Conditions is to define and regulate the legal relationship between Nest Originals (or “Company”) and the users of its Website, including customers, browsers, account holders, and any other parties interacting with the Company’s digital platform. These Terms aim to ensure transparency, contractual certainty, and lawful conduct in all aspects of digital engagement, including browsing, ordering, payments, returns, communications, and the use of intellectual property.
This document serves as a binding agreement that sets out the obligations, rights, and remedies available to both Users and the Company. It reflects the Company’s commitment to operating in accordance with prevailing Indian laws. These Terms also ensure alignment with the internal policies of the Company, including its Privacy Policy, Refund & Exchange Policy, and Shipping Policy, which are incorporated herein by reference.
In the event of any inconsistency between these Terms and any other internal policies, statements, or communications of the Company, the provisions of these Terms shall prevail to the extent of such inconsistency in matters relating to the access, use, or operation of the Website, user conduct, product transactions, digital services, and related legal disclaimers. However, in respect of domain-specific issues, the respective standalone policies shall apply and override these Terms solely to the extent of such inconsistency.
3. ELIGIBILITY TO CONTRACT
By accessing the Website, placing an order, registering for an account, or otherwise engaging with the services provided by Nest Originals, the User represents and warrants that they are legally competent to contract under Section 11 of the Indian Contract Act, 1872. Specifically, the User affirms that they have attained the age of 18 years, are of sound mind, and are not disqualified from contracting by any law to which they are subject.
In compliance with the Digital Personal Data Protection Act, 2023, the Company does not knowingly collect personal data or enter into contracts with minors (i.e., individuals under the age of 18) without verifiable parental or guardian consent. The Company reserves the right to restrict, suspend, or terminate access to any User found to be in violation of this clause or who misrepresents their legal eligibility to engage with the Website.
4. USER ACCOUNT TERMS
To access certain features of the Website, including placing orders, saving addresses, tracking shipments, and redeeming promo codes, Users are required to register for a personal user account (“Account”). By creating and maintaining an Account on the Website, the User agrees to provide accurate, complete, and current information and to promptly update such information as necessary to ensure its accuracy and completeness at all times.
The User is solely responsible for maintaining the confidentiality and security of their Account credentials. The Company shall not be liable for any loss or damage arising from unauthorized access, misuse, or compromise of the User’s Account credentials due to the User’s negligence or failure to secure their access. The User agrees to notify the Company immediately at support@nestoriginals.com in the event of any actual or suspected unauthorized use of their Account.
Each Account is personal and non-transferable. Users shall not create or operate multiple accounts to circumvent platform policies. The Company reserves the right to suspend, deactivate, or terminate any Account that is found to be in violation of these Terms or is suspected to be involved in suspicious or unlawful activity.
The Company also reserves the right to restrict account functionalities or require identity verification in accordance with its internal fraud prevention and customer due diligence protocols.
In the event an Account remains inactive for a continuous period of 24 months or more, the Company reserves the right to initiate deactivation or deletion of the Account after providing a 30-day prior notice to the registered email address.
Users may voluntarily request closure of their Account at any time by submitting a written request to the customer support team. However, certain transaction records, invoices, and associated Personal Data may be retained by the Company in accordance with applicable laws.
5. WEBSITE USE RESTRICTIONS (ACCEPTABLE USE POLICY)
DEFINITION AND SCOPE: BY ACCESSING OR USING THE WEBSITE, THE USER AGREES TO COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS AND TO USE THE PLATFORM ONLY FOR LAWFUL AND PERMITTED PURPOSES. THE FOLLOWING RESTRICTIONS CONSTITUTE THE ACCEPTABLE USE POLICY APPLICABLE TO ALL USERS OF THE WEBSITE.
Prohibited Activities: Users shall not, directly or indirectly:
Company Rights on Violation: The Company reserves the right, at its sole discretion and without prior notice, to:
USER ACKNOWLEDGEMENT: BY CONTINUING TO USE THE WEBSITE, THE USER EXPRESSLY ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO ABIDE BY THIS ACCEPTABLE USE POLICY. VIOLATIONS OF THIS CLAUSE MAY RESULT IN LEGAL ACTION, INCLUDING INDEMNITY CLAIMS, DEACTIVATION OF THE USER’S ACCOUNT, OR PERMANENT BAN FROM THE PLATFORM.
6. PRODUCT INFORMATION & LISTINGS
7. PRICING, PAYMENT TERMS & ORDER CONFIRMATION
8. ORDER CONFIRMATION & FULFILLMENT
9. ORDER CANCELLATION RIGHTS
10. RETURN, EXCHANGE & REFUND SUMMARY
The Company offers a return or exchange facility on select products, subject to the eligibility conditions set forth in its Refund & Exchange Policy. Customers are strongly advised to read the Refund & Exchange Policy before initiating any request.
11. SHIPPING, DELIVERY TIMELINES & RISK DISCLAIMER
12. GRIEVANCE REDRESSAL MECHANISM
In accordance with the Information Technology Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, the Company has appointed a Grievance Officer to address user complaints.
Users may raise complaints or concerns in writing to: Grievance Officer Email:support@nestoriginals.com Grievances will be acknowledged within 48 hours and resolved within 15 working days.
13. PRIVACY & DATA PROTECTION
The Company is committed to protecting the privacy and personal data of its Users in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the IT Rules, 2011.
All personal data collected is processed in accordance with the Company’s Privacy Policy, which is deemed to be incorporated into these Terms by reference. Users have rights regarding their personal data, including the right to access, correct, withdraw consent, and request deletion. For any privacy-related concerns, Users may contact the Grievance Officer.
14. INTELLECTUAL PROPERTY OWNERSHIP
All intellectual property rights in and to the Website—including but not limited to trademarks, service marks, logos, product images, graphics, user interface, layout, content, audio-visual elements, and software code—are the exclusive and worldwide property of Nest Originals or its authorized licensors.
These intellectual assets are protected under applicable Indian laws as well as international treaties and conventions. Users are strictly prohibited from copying, reproducing, modifying, distributing, republishing, displaying, or commercially exploiting any such content without prior written consent. Any unauthorized use shall constitute a material breach of these Terms.
15. USER CONTENT & REVIEWS
Users may voluntarily submit product reviews, ratings, testimonials, or other user-generated content (“UGC”). By doing so, the User:
16. INDEMNITY
The User agrees to indemnify, defend, and hold harmless Nest Originals, its affiliates, directors, officers, employees, agents, licensors, and service providers from and against any and all claims, losses, liabilities, damages, penalties, expenses, or costs (including reasonable attorney’s fees) arising out of or relating to:
17. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, punitive, consequential, or special damages, including loss of data, loss of profits, or business interruption, arising out of or in connection with the use of the Website, reliance on content, delays in delivery, product dissatisfaction, or inability to access services.
The Company’s total aggregate liability for any direct damages arising under these Terms, whether in contract, tort, or otherwise, shall not exceed the amount actually paid by the User for the relevant order.
18. MISCELLANEOUS
BY USING THE WEBSITE, PLACING AN ORDER, OR ENGAGING IN ANY TRANSACTION, THE USER ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS. THESE TERMS REPRESENT A LEGALLY BINDING CONTRACT BETWEEN THE USER AND NEST ORIGINALS.
LIMITED PERIOD SALE
1. SCOPE OF SALE The promotional offer of up to fifty-five percent (55%) discount (“Sale”) is applicable only to specific, selected products that are expressly marked as part of the Sale on the Website. The Sale does not apply site-wide, and products not marked under the Sale shall continue to be sold at their regular prices.
2. SALE PERIOD The Sale is a limited-period promotional offer, valid only for fifty-five (55) hours from the time it is made live on the Website. Upon expiry of the Sale period, all Sale prices shall automatically revert to their original, non-discounted prices without prior notice.
3. LIMITED STOCK AVAILABILITY All Sale products are subject to limited stock availability. Nest Originals does not guarantee the availability of any particular product, size, colour, or variant during the Sale period. Orders may be cancelled or modified if stock becomes unavailable at any stage of order processing.
4. RETURNS AND EXCHANGES: SALE PRODUCTS Notwithstanding anything contained in Nest Originals’ general Refund, Return & Exchange Policy, the following conditions shall apply exclusively to Sale products:
5. CASH ON DELIVERY (COD) Cash on Delivery (COD), where displayed as available for Sale products, shall be subject to all of the following conditions:
6. ORDER ACCEPTANCE, CANCELLATION & REFUNDS
7. APPLICABLE LAWS These Sale Terms are framed in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing herein shall limit a consumer’s statutory rights in cases of defective goods or deficient services.
8. GOVERNING WEBSITE TERMS Except to the extent expressly modified or overridden by these Sale-specific Terms:
9. FINALITY All decisions taken by Nest Originals in relation to Sale eligibility, pricing, duration, stock availability, COD eligibility, quality inspection, returns, exchanges, and order acceptance shall be final and binding.
